Frequently Asked Questions
Everything you need to know about bringing Ember® into your home.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy for home decor and furniture?
We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made furniture may be subject to a restocking fee.
Are Ember® products covered by a warranty?
Yes, all our primary home goods come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home purchases.